Info and Policies

Our

Info and Policies

Cyn Shea’s professional services include delivery, all necessary equipment, set up for each event as needed and all pricing is itemized separately.


The information provided here is a set of guidelines. They may vary based on the particular client or event.
Staffing/Uniforms:
Our professionally trained, on-site staff service, offers complete maintenance throughout the event and service to your guests. On-site service is charged per employee / per hour to include delivery time, setup, service time, breakdown and cleanup. We recommend 1 staff member per 10-15 guests in attendance for full service lunch or dinner events. Each employee will be dressed in a clean uniform (black and white for formal affairs) and prepared to assist as needed.
Portions/Leftovers:
Cyn Shea’s will prepare generous portions for each confirmed guest and more for consumption during the designated time of your event. Should there be any leftovers, we will be glad to package that portion for your enjoyment later. However, we cannot be responsible for its quality beyond your event. For safety reasons all leftover foods will be packaged at our discretion, which will be discussed with you at that time. As an additional service to our clients, we most often travel with more foods and beverages than contracted to insure that you do not run out of product during your function. These extras will still belong to Cyn Shea’s.
Pricing:
Cyn Shea’s is dedicated to serving you efficiently and effectively. Of course, if our estimate or menus do not meet your particular needs, other menus and service options are available. Please feel free to contact us for any further discussion and specific questions that you may have.
Cancellation/Change Policy:
As stated below the first 1/3 deposit is non-refundable, but may be applied along with any other additional deposits received toward another future event date as equally agreed upon between Cyn Shea’s and our client. Any expenses incurred as a result of changes (including cancellation) made in the original contract may result in additional fees; this may include any unexpected costs incurred before, during or after (such as breakage of rented glassware) the event and will be billed later. To include, any changes / additions / subtractions made to the original contract within 72 hours of the scheduled event will result in a 25% surcharge. Any cancellation within 72 hours of the event will be charged in full.
Terms:
The total price is subject to change upon revision of the menu, the confirmation of the number of guests, or other changes in the specified terms. Any extra expenses incurred as a result of changes made in the original contract may result in additional fees; this may include any unexpected costs incurred before or during the event and will be billed later. All pricing is based on timely cash/check payments. Yet as a convenience to our clients, we do accept all Major Credit Cards. Unless the following deposits are received, Cyn Shea’s does not considerany proposal as a contract and reserves the right to book other clients for the same date. All events booked more than 30 days in advance are required to place a 1/3 non-refundable deposit to book and hold the event and date. This deposit is applicable to the total event. A minimum guest count will be due 2 weeks prior to the event, along with an additional 1/3 payment. Any event booked within 30 days of the event is required to place a 50% deposit on the total services contracted. We will gladly process all deposits by credit card, cash or check. The balance will be due upon completion of the event – the day of services rendered. A 5% (per week) surcharge will be assessed to any unpaid balance beyond 5 business days of your event. Gratuities are optional, and greatly appreciated.