FAQs

Cyn Shea's

FAQs

Q1. What forms of payment does Cyn Shea’s accept?

A1. We accept all major credit cards, as well as cash and checks. Please note:

  • Credit Cards are subject to a 4% processing fee
  • Checks should be made out to Cyn Shea’s Complete Catering

Q2. Where are you located?

A2. Cyn Shea’s Café & Catering is located at 415 Church Street STE E5, Huntsville, AL 35801.

Q3. How much is the deposit?

A3. A nonrefundable deposit of $1,000 is required to book/hold your date.

Q4. What is your minimum guest count for catering a function?

A4. Our minimum is 25 guests; However, we are able to occasionally do smaller numbers but with limited menu options. Speak with a representative in the catering department to see if we would be able to accommodate your group size.

Q5. How many servers do I need for my event?

A5. We recommend 1 staff member per every 10 – 15 guests. Our professionally trained, on-site staff service offers complete maintenance of the buffet throughout the event and service to your guests.  Each employee will be dressed in a clean uniform (black vest, tie, & button down shirt) and prepared to assist as needed.

Q6. What is your Cancellation/Change Policy?

A6. As stated above the deposit is non-refundable, but may be applied along with any other additional deposits received toward another future event date as equally agreed upon between Cyn Shea’s and our client.  Any expenses incurred as a result of changes (including cancellation) made in the original contract may result in additional fees; this may include any unexpected costs incurred before, during or after (such as breakage of rented glassware) the event and will be billed later.  To include, any changes/additions/subtractions made to the original contract within 72 hours of the scheduled event will result in a 25% surcharge.  Any cancellation within 72 hours of the event will be charged in full.

Q7. What is your Inclement Weather Policy?

A7. In the extremely rare event the catering is cancelled due to adverse weather, or the threat of impending inclement weather, the client will not incur any charges associated with the event. If the catering event could go forward, but the client makes the decision to cancel their event for any weather-related reason, the client will be required to inform the caterer 48 hours in advance in order to avoid any charges. If the client does not cancel within the 48 hour period, the client will be billed the balance of the original contract. All other scenarios will be covered by the general cancellation policy.

Q8. What about left over food from our event?

A8. We will prepare generous portions for each confirmed guest and more for consumption during the designated time of your event. Should there be any leftovers from the buffet, we will be glad to package that portion for your enjoyment later. However, we cannot be responsible for its quality beyond your event. For safety reasons all leftover foods will be packaged at our discretion, which will be discussed with you at that time. As an additional service to our clients, we most often travel with more foods and beverages than contracted to insure that you do not run out of product during your function.  These extras will still belong to Cyn Shea’s.

Q9. What is your Administration Fee?

A9. An 8% taxable Administrative Fee will be added to all charges on your catering. This fee helps to cover the costs of event planning and execution from meetings and menu development to insurance and utility costs.  No part of this fee is used as a tip or service charge for wait staff employees or service bartenders.

Q10. Additional questions?

A10. Please call our office or click on the “Contact Us” link for answers to your more detailed questions.